There’s a lot more to smash repairs today compared to 40 years ago according to Graeme Hull Smash Repairs owner Brett Hull.
In the past cars would come in, be repaired and then returned to customers.
The most time on the job was spent in the workshop fixing the car.
Today there are a lot more steps involved in that process and a lot more customer service involved.
It all starts with towing the damaged car, then helping customers put in insurance claims, organising hire cars and finally repairing the vehicle and getting it back to its original condition.
“We can handle an insurance claim from the beginning,” Mr Hull said.
“A lot of the time we get people who come in and haven’t done a claim – we sit down and help them through the claims process.”
Being associated with many insurance companies and having a 24-towing service helps to speed up the process for their customers.
“We’re a self-assess repairer for many insurance companies so we have rapid turn around because we don’t have to wait for an insurance assessor,” Mr Hull said.
“This relationship means we can fix vehicles in a more timely manner which is a better result for the customer.”
This relationship wouldn’t be possible without the dedication and hardwork of all staff within the business from the tow truck drivers to the administration staff to the panel beaters and spray painters.
“Our success throughout the years could not have been achieved without the hard work and dedication of our staff,” Mr Hull said.
Thanks to the 25 staff members in Wagga the shop is able to continue to expand and take on more work.
This coupled with improving technology means the team at Graeme Hull Smash Repairs can look after all customers.
“We can handle any type of repair on any motor vehicle with the technicians and equipment we have here,” Mr Hull said.
The team currently repair between 35 and 40 cars a week that come in from across the Riverina.
“We’re recognised as one of the premier shops in this area,” Mr Hull said.
“For the past 40 years we’ve been one of the industry leaders.”