A frustrated parent has bent over backwards for almost a month trying to enrol her children in school, but has been denied twice due to insufficient documentation.
Mother-of-four Danuelle Healey relocated to Wagga from Junee for work three weeks ago and has been unable to enrol her two eldest children in school.
She is concerned they are missing out on crucial learning after their enrolments were rejected twice.
"I think what is happening is that education and children's needs are being put second, they are not priority," she said.
"There's a lot of kids out there who don't want to go to school, but my kids want to go to school and they can't."
I feel like a burden, apart from the fact that I am constantly encouraging them to have self esteem and have confidence, I'm feeling deflated myself.Danuelle Healey
Ms Healey, her partner and children are living in Tolland and zoned for Mount Austin High School and Red Hill Public School.
"My youngest children were enrolled the day after we moved here and they've been at school for the entire term without any issues," she said.
"We completed a ghost enrolment and I provided a copy of the lease and there were no issues.
"But, when I went down to Mount Austin I filled out the application forms and then I was told we would be called to come in for an interview."
A spokesperson from the Department of Education said NSW government schools have a degree of discretion in determining the mix of evidence required to confirm residency when receiving enrolment applications.
"Mount Austin High School supports any in-zone families having difficulty in producing the necessary documentation, but it is not appropriate to publish information about individual families private circumstances," the spokesperson said.
However, Ms Healey said the school told her a couple of weeks later that a copy of her lease was not accepted as proof of residency.
"I asked them what else do I need to provide? I have their birth certificates, their immunisation records, and I was told I needed to provide an electricity bill in my name," she said.
"I told them I am unable to provide you with one because my partner's name is on it and they would not accept my driver's licence.
"At that point in time I called my sister who lives in Tatton and she said you'll have to send the kids to live with me or you'll have to come and stay with me to get them into school."
After moving all her belongings to her sister's house, Ms Healey tried to enrol her children, Georgia, 13, and Rory Smith, 15, at Kooringal High School but was denied a few days later.
"My sister had written a letter stating that we were living in her house and the school pretty much accepted my children by giving them a tour and uniforms, but then we were told they could not accept our residency," she said.
"At this stage Georgia doesn't want to go to school and Rory is disappointed we're going to all this trouble and he feels rejected.
"It was at this point I thought we may as well come back home because we're not getting anywhere with any schools."
Ms Healey said she is worried about her children's self esteem and missing out on their right to an education.
"These two are in limbo and they have never been absent, never have had behavioural issues and they've never been suspended," she said.
"I've had to enlist Georgia into a program called ROAR because she's had problems with her self esteem due to all these issues.
"I feel like a burden, apart from the fact that I am constantly encouraging them to have self esteem and have confidence, I'm feeling deflated myself."
Her son Rory Smith, in year 9, said he is bored and wants to go to school.
"I want to get an education, I want to graduate, I've had enough days off school where I've missed out on so much stuff and then when I've finally gone back to school, there's all this work just loaded up," Rory said.
"I hate being the kid who doesn't know anything and sits at the back of the class. It's like we're on holidays, but I can see kids walking down the road going to school and we drop kids off at school and we come home and there's nothing to do really."
Ms Healey has looked at putting her name on utility bills, but argued they are not issued until at least three months in.
"If I sent my children to the same school, it's mission impossible to drop my two youngest at Red Hill then drive to Junee to get them there on time," she said.
"Some have suggested getting neighbours to write affidavits, but it shouldn't get to the point where someone's residence has to be confirmed by other people.
"If I get into the position where I have to home-school my children then I am more than happy to do that because their education is imperative, but I would worry about their confidence and networking skills.
"Trying to have a job to provide for the family and homeschooling is a big job as well," she said.
According to the Department of Education, documentation that is required for public school enrolments include a child's birth certificate, immunisation history statement, any family law or other relevant court orders, if applicable, and whether the child has health, disability or support needs.
Schools also require proof of the child's address, which can come from current council rates notice, residential lease, electricity bill.