The upgrade to the faster 4G network for Wagga Optus customers is taking longer than anticipated, with a number of delays affecting work.
Customers received an SMS on May 1 outlining the work, saying services would be affected from May 4 until May 10.
But a number of factors, including bad weather or major events where the service load would increase, have led to numerous subsequent SMS texts informing Optus customers of the delays.
The latest text message, received at noon on Friday, said the service upgrade would affect services in the Kyeamba area from July 26 to August 8.
Another text message, sent on Monday, told customers upgrades would affect Wagga services from July 20 to August 18.
An Optus spokesman said much of the planned worked had been completed, but additional works were required.
“Our 4G upgrades are completed in stages, so while much of the planned work has been done, there may be instances where some additional works are required,” the spokesman said.
“When we upgrade our network we aim to minimise any disruptions for customers, so we look to do work at times that will have the least effect on customers, such as at night.
“There will be instances when work is required to be done during the day for occupational health and safety reasons.
“We apologise to our customers for the inconvenience and appreciate their patience as we roll out 4G services in the area.”
