The balancing act of keeping Riverina residents informed to prevent fear of COVID and trying to minimise the impacts on businesses is a "complex issue", a Wagga business advocate says.
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Since Monday, NSW Health has no longer routinely listed regional and rural NSW case locations or exposure sites on its website as part of a shift to living with COVID-19.
Murrumbidgee Local Health District's chief executive Jill Ludford said the decision to stop publishing the sites is better for businesses that will no longer have to face the fallout of being listed as an exposure site.
Wagga Business Chamber's business manager Serena Hardwick said there was a negative impact on venues in the region identified on the list, particularly earlier on in the pandemic.
"They did not recover well after they had been exposed despite having done the right thing," she said.
"I think it has an impact, not even including the impact of the closure for deep cleaning."
Ms Hardwick said it was a "complex issue" to balance in keeping residents informed and preventing long-term impacts on the business community. She said that it could be "detrimental both ways".
People not knowing can have a long term effect ... they get worried or scared and then they might not go out to shop at all.
- Serena Hardwick
"People not knowing [information about venues] can have a long term effect," Ms Hardwick said.
"If we are not sharing the information, then they get worried or scared and then they might not go out to shop at all.
"It needs to be an understanding that the exposure sites are potential and not saying the businesses are a point where it has been contracted."
Meanwhile, Riverina residents who cannot use the Service NSW check-in app will not have access to the same information regarding COVID exposures venues as the "bulk of the population".
Tracey Oakman, the MLHD's public health director, confirmed that places of potential exposure would still be added to the state's check-in app.
"Services NSW is now not only putting on the history section of their app a venue where a case has attended, but they are now sending push messages to people who have also checked in with a more specific time frame," she said.
"So, if a person checked in at a time frame when a case was there, they will get a notification to monitor for symptoms.
"The Service NSW [message] does not mean you need to isolate or that you are a close contact or a casual contact. What it does mean is to monitor for symptoms, and if you get symptoms, please get tested straight away."
Ms Oakman admitted that those who do not have access to the app and use other means to check-in would not be able to get that information.
But she said the tool was being utilised by the "bulk of the population", and the people who have signed in another way would be contacted by NSW Health if they need to isolate or get tested.
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