While close contacts of cases are being contacted directly by NSW Health, there has been a shift away from publicly reporting exposure sites.

Instead, from today, residents will receive push notifications from the Service NSW app if they have been at the same venue as a positive case and need to monitor for symptoms.

However, not all have access to a phone or the app.

Wagga Senior Citizens Club's president Jim Weeden said it was a concern that people could be missing out on crucial information.

He said a lot of the club's members did not have a phone so would manually sign into places and have a print-out of the vaccine certificate with them.

"Most of the ones here are seniors, or they are mature, I should say, and some are very mature," Mr Weeden said.

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"They are high risk and they might have to be double vaccinated, but they are still at risk, especially when they go to the shops. If they don't have a phone, then how are they supposed to know they could have been in contact with someone who has COVID?"

Mr Weedon said while all the club members are vaccinated and he understands any person who is a close contact would be directly notified, there was still an issue with the lack of information around casual exposures.

"It's a big worry. People would like to know if they have been somewhere where someone who had COVID was so they can get tested, even if they are not a close contact."

Mr Weeden's concerns were echoed by Martin Butcher, the executive officer at the Riverina Disability Advocacy Service. Mr Butcher said the new system only caters to the tech-savvy and does not consider those with disabilities who do not have access to the app.

"Some people haven't been able to work out how to do it and if you don't check it routinely, you could have been to an exposure site," he said.

"The more technology we use, the harder it is for people that are not tech-savvy, and they are left in the dark. They do still need to let people know if they are a casual contact."

Mayor Greg Conkey said it is a flaw in the system, adding the more information people can be supplied with, the better.

NSW Health, Service NSW, Minister for Digital and Customer Service Victor Dominello, and NSW Health Minister Brad Hazzard have failed to respond to questions about the issue of accessibility to crucial COVID information.

They have also failed to respond to claims from Wagga MP Joe McGirr that the shift was "Sydney-centric" and does not account for the fact that the MLHD is dealing with its worst outbreak of the pandemic.

In a statement, NSW Health said it has consistently urged the community to check the NSW government website regularly and follow the relevant health advice.

"This list is updated regularly as case investigations proceed," the statement said.

Members of the Wagga community have reported alerts appearing in their Service NSW check-in history.

However, details surrounding their potential exposure remain limited, and no central list of local venues of concern have been made public or uploaded to the NSW government website.

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