Wagga's MP has criticised the recent "Sydney-centric" shift in how information about exposure sites is disseminated.
Joe McGirr said the changes had confused many people, and the communication around it had been poor.
"This change is very Sydney-centric," he said.
"It doesn't recognise the fact that we are catching up on vaccinations compared to Sydney ... and we have a significant outbreak in Albury with concern about cases coming into Wagga."
Dr McGirr said it was even more worrisome that the new system does not cater for people in the community who cannot access the internet or do not use the Service NSW app.
IN OTHER NEWS:
A Service NSW spokesperson said the new COVID-19 case alerts are in addition to contact tracing by NSW Health, and people will be contacted directly if they need to self-isolate.
They said residents would soon receive push notifications from the Service NSW app alerting them to potential contact with a COVID-19 case.
But it only means to monitor for symptoms and get tested if they feel unwell.
The push notifications will commence this Friday.
Service NSW has still not responded to questions about how those without access to the app would receive this information.
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