A report submitted to Wagga City Council found that the library was failing to meet the needs of its users.

In a report tabled to council, community services manager said that with only one meeting room, and a footprint dominated by bookshelves, the library's current configuration was not working.

"The current civic centre location is 20 years old and despite minor refurbishments the current configuration struggles to meet increasing community demand," Madeleine Scully said.

"According to State Library NSW Library Facility standards, the present floorspace of the library is barely half the recommended size required to service Wagga's current population.

"To effectively service a population of 100,000 people [by 2038], the library would need to expand from it."

Cr Dan Hayes said he supported the motion, but there was still work to be done.

Namely that there should be efforts to understand why some people choose not to use the facility.

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"Tapping into those who don't tap into the library is important," he said.

"It should not necessarily hold up the stage one, but for the remaining stages as it changes and adapts over time - as it should - there's still that gap in the community that's worth reaching out to."

The focus of the first stage is to redesign the existing areas and to examine adjacent spaces that could be used to accommodate the community's needs as identified in this review.

Some of the recommendations include removing the large counter at the front and replacing it with a mobile concierge, expanding the children services area, and investigating the option of a dedicated parents' room.

Deputy mayor Dallas Tout echoed the support for the motion, adding that libraries are "our safety net".

"They are the heart of our community," he said.

"Moving to that concierge model, is not just a physical thing it will change the nature of the library. It will open it up.

"It's fantastic to also have this long-term plan there."

After discussions, all councillors present voted to adopt the Wagga City Library Review.

Council was also advised the 2020/21 NSW State Public Library Funding would be be $51,000 higher than what has been budgeted.

Taking into account existing commitments from the funds, there is now $127,000 remaining from the funding which is proposed to be used for Stage One of the immediate capital works improvements in the library.