The trials led by NSW TrainLink began in July 2018 and was set to run for only six months. However, after a lack of demand, changes were made and the initiative extended to May 2019.

Since March 2019, NSW TrainLink has sought to boost patronage with a $20 return fare operating through to the May 1.

This special represents a very substantial saving of 63 percent for an adult ticket.

However, Border Rail Action Group's executive member Dennis Toohey has called for more changes to improve the demand.

"BRAG, from the trial's outset said it would take time, but now eight months on, our concerns are heigthened by continuing low support," Mr Toohey said.

"BRAG's support continues, but some operational changes appear to be necessary."

These include a review of how the trials may cater different travellers better and using the state's OPAL ticketing system.

A spokesperson for NSW Transport said that while there was interest in an extra connection between Wagga and Albury during consultation with the community, patronage has declined over the initial trial period.

"We encourage more community members to use the coach service, and will review customer demand and feedback during the trial extension period to determine whether to make the service permanent," the spokesperson said.

The department declined to provide data until after the trial.

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