Happy staff the vital link for great service

Dedicated: Staff at the RSL Club are committed to their job. Lu McDonnell, Michelle Uphill, David Greer and Di Miller make up just some of the staff at the RSL and Commercial Club.
Dedicated: Staff at the RSL Club are committed to their job. Lu McDonnell, Michelle Uphill, David Greer and Di Miller make up just some of the staff at the RSL and Commercial Club.

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The team at the RSL Club are almost like a family according to long-term employee Gaye Susini.

Gaye has been working at the club for the past 13 years doing a variety of jobs from functions to the bar to welcoming people at the front door.

“They’re an excellent group to work with, everyone gets along a bit like a family, I know that sounds cliched but that’s how I’ve found it,” she said.

Getting to know people is the best part of working at the club for Gaye.

“There are a lot of older clientele who come in for a chat, it’s good for them to see a familiar face and it’s a safe environment for them,” she said.

“If they’re a bit down you try and brighten their day.”

In the past 13 years the main thing Gaye has noticed the club doing is supporting the community.

“They always go out of their way to help the community,” she said.

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This help is also shown within the team with managers always being very supportive of staff.

“If you’re fair they’re always willing and mindful of that if you ever need time,” Gaye said.

It’s this support which has seen a lot of employees stay on long term.

Pam Cattell is proof of this after being at the club for 29 years.

I've loved the time I’ve been here

Pam Cattell

After starting as a casual bar stewart Pam worked her way up to working in the office and today does the rosters for both clubs, poker machine analysis and general administration work.

“I love the hospitality industry,” she said.

“You meet and work with such a diverse range of people.”