Recently my husband and I were stupid enough to be sucked into renting our flat to a young, pregnant woman who told us she needed to escape her violent partner. 

Within two days he turned up at our home and she told me I should call the police if he “started something.”

Within a week the so called ex-partner was staying in the flat with her most nights and they both admitted they were on the so called “methadone” programme. 

After $1000 plus in rent arrears we finally got them out, before we were told by them that they had each been on the programme for up to 10 years and she had lost her previous three children to the Department of Family and Community Services.

Most of the general public believe as we did that this programme is designed to wean “druggies” off the drug. But guess what? 

If the druggie tells the powers that be that they are not ready to go off the drugs they are on, they get to stay on it for whatever amount of time.

The little darling we tried to help offered us on many occasions, stolen goods, black market cigarettes and stolen key cards, asked to buy my prescription drugs and in the end stole contents of the flat that we provided in good faith.

We and the residents in central do not need another “Government Drug Dealer” in our area. There’s already one government dealer in Wagga.

The supply of these drugs does not stop these people stealing, skipping rent, destroying private property and last but by no means least, getting off criminal charges with the explanation “I was on drugs but I’ll be good now”

I stand behind your resistance to this recommendation wholeheartedly.

It is incorrect to suggest that Commonwealth Bank customers will incur a fee to receive their personal bank account statements, as written in your newspaper (Digital billing divide hits most vulnerable, Mum’s the word column, Thursday, August 25, 2016).

Commonwealth Bank currently mails free paper statements to our personal bank account customers.

The standard statement frequency is every six months.

There is no change to this service.

We have let our customers know that they will continue to receive their two free statements each year.

The majority of our personal banking customers already take advantage of our online statements, which they can store and print wherever and whenever they need.

We understand some customers prefer paper statements posted to them.

We’ve informed customers that from February 2017, paper statements over and above the standard frequency will be available for a $2.50 fee per additional statement requested.

For 98 per cent of account holders this means no change and they will not pay this fee.

Importantly, pensioners, such as aged, war or disability pensioners and youth account customers will not be charged a fee for extra paper statements.

We will continue to offer free paper bank account statements to these customers.

We also understand that there may be other customers that have unique circumstances that mean they need paper statements.

Commonwealth Bank is always happy to talk to customers about their personal banking needs and can apply exemptions from statement fees in appropriate circumstances.