WAGGA’S taxis were thrown into chaos on New Year’s Eve when a recently installed system crashed, leaving customers stranded, according to an outraged cabbie.
Joseph Smith has spoken out against Wagga Radios Cab’s “Ghost” operating system, saying it left local cabs in disarray on one of the busiest nights of the year, and threatened to give Uber’s public relations a “free kick”.
Wagga Radios Cabs has strongly denied the claims.
Mr Smith said the system, which allocates jobs to drivers, “went into complete meltdown” on the biggest night of the year when it crashed due to the high demand.
"At one stage the system completely went down and when it did start working again it was so slow customers were left waiting for over 40 minutes when it should have been 10,” he said.
"Basically you've got a situation where vacant cabs are standing idle and customers are left waiting. Ever since they’ve implemented this system the money’s gone down, customer satisfaction’s gone down and drivers are losing crucial business.”
According to Mr Smith, numerous complaints have been made to management regarding the system, with as many as three drivers terminating jobs with the organisation due to their objections.
"No one's been happy with the system since its inception," he said.
Wagga Radios Cabs manager Vicki Termezel said the claims were unfounded.
“It wasn’t a complete failure at all,” she said. “It only crashed for 10 minutes and the system providers were on top of it straight away.”